Work history

After graduating in ’94, I worked for 5 years as an event manager at the University of London. Since 1999 I’ve worked in new media, initially as a self-trained front-end developer, and since 2003 as my true calling, an information architect.

Freelance Information Architect / Usability guy

July ’08 – present, Brighton, London

I am now freelancing, and am available for IA and usability work in Brighton and London.

Currently I’m working at search specialists iCrossing, where I’ve run UX projects including usability studies for STA Travel and Goodhealth Worldwide, and online social research for Kiddicare.

Consultant Information Architect, Detica

June ’07 – present, London

As a senior consultant at Detica my role was broad. From a user experience perspective I was called on to run stakeholder workshops, interview users, facilitate usability tests, and manage client relationships. Much of my time was spent on-site working directly with clients and stakeholders.

Projects completed here include TfL’s cycling website; interface design for eBorders, the UKs second largest IT project; user profiling for the Public Carriage Office; and interface design for the Met Police’s new hand-held PDA. I also conducted user trails for Orange and BERR.

In this otherwise dreadfully boring year I also worked extensively on new business, writing numerous proposals for the likes of the NHS, V&A, and London 2012, as well as pitching successfully to E4.

During my time at Detica I brought techniques such as emotional response testing and automated card sort analysis to the team, which quickly proved their value and became part of Detica’s standard project process.

Information Architect, TMG

Feb ’05 – June ’07, London

As a senior part of the team at TMG, I helped to define the IA workflow that was the engine of its web development process.

Notable clients I worked with include the Healthcare Commission, Reed Smith, COI, the Royal College of Nursing, and NICE. See IA case studies for more detail.

Additionally I was occasionally asked to exercise my HTML skills, and built sites for Reed Smith and the MDU in my time at TMG.

Information Architect / Front-end Developer, Bernard Hodes Group

Feb ’02 – Feb ’05, London

My position as sole IA at ad agency Hodes covered client liaison, sitemapping, wireframing, and user testing. With no precedent to follow I defined the entire user-centered process there.

As front-end developer I instigated the shift to supporting web standards. In addition to building sites for Tesco, the BBC, and Barclays, I directed the creatives on web standards and HTML feasibility of design work, managed QA, supervised freelancers, and ran the office foosball league.

Freelance web developer

Aug ’01 – Feb ’02, Brighton

A stint of freelance work followed my Summer ’01 move to Brighton. I worked on a handful of small projects including:

  • design work for local Brighton agency, Nexus
  • consultancy work for now-defunct computer security outfit, Secure Protector
  • design and build for Brixton club, Antidote
  • design and build of a small site for local retailer, Hive Toys

Front-end Developer, Communiqué Creative

Jan – Aug ’01, Richmond

At Communiqué, a full-service agency, I was front-end lead in a new media team of 10. With responsibility for HTML and CMS templates, it was an excellent introduction to agency life and project management. Cross-browser and cross-platform compatibility was much trickier during the browser-wars, and yes, I was the king of table layouts and spacer gifs.

Websites I built for Hoverspeed and Connect Car Rental were notable, before I left to pursue a life by the sea in Brighton.

Front-end Developer, Xpansif Multimedia

Jan ’00 – Jan ’01, London

During the dot-com boom, small start-up, Xpansif, was developing an online web-builder application. Initially responsible for design and build of HTML templates and the help system, I later became involved in the strategic direction of the product overall. The company folded.

Front-end Developer, Waterside Web

Jun ’99 – Jan ’00, London

At Waterside I designed and built a series of brochureware sites. From planning structure, to design, build, QA, and hosting, I managed the whole project. In the process I learned the web development cycle, the fundamentals of information architecture, and the vagaries of clients.

Conference & Technical Manager, University of London Union (ULU)

Sept ’94 – May ’99, London

At ULU I had responsibility for conferences taking place in the Union (turnover £350k p.a.), and all technical requirements for student events and commercial gigs.

As well as client liaison, internal comms, and managing day-to-day bookings, the conference side of this role covered budgeting, strategic duties, and staff management. My capacity to keep on top of detail and my systematic approach were vital in managing several thousand bookings annually.

As Technical manager I ran a team of 10 student technicians, providing stage crew for ULU’s conferences and entertainments. Working as stage manager for commercial gigs gave me plenty of opportunity to exercise my cool, ego-free approach to problem solving and defusing arguments.

Done with work history? Read about my skills >